Hoot Craft – Terms of Use
Last updated: 13 September 2026
Welcome to Hoot Craft. These Terms of Use explain the rules for using our website and buying products from us.
By using our website or placing an order, you agree to these terms.
1. About Hoot Craft
Hoot Craft is a sole trader business selling personalised gifts, custom craft items and homeware through this website.
Business name: Hoot Craft
Business address: 3a Rosemary House, Lanwades Business Park, Kentford, Newmarket, CB8 7DN
Email:
Hoot Craft is operated as a sole trader and is not a limited company.
2. Using our website
You may use our website for lawful purposes only.
You must not:
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use the website in a way that could damage, disable or interfere with it;
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attempt to gain unauthorised access to the website or its systems;
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use the website for fraudulent or unlawful purposes; or
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copy or misuse our content, designs, images or branding without permission.
We may suspend or restrict access to the website where reasonably necessary, including for maintenance or security reasons.
3. Products and personalised items
We try to ensure that product descriptions, photographs and prices are accurate.
Colours and appearance may vary slightly depending on your screen or device.
For personalised or bespoke products, you are responsible for checking that the information, spelling, names, dates and other details you provide are correct before placing your order.
We may contact you if there is a problem with the information supplied for a personalised product.
We reserve the right to refuse a personalised design where the requested content is unlawful, offensive or infringes another person's intellectual property rights.
4. Prices
All prices are shown on the website at the time you place your order.
Where applicable, prices include VAT.
Delivery charges and any other compulsory charges will be shown before you complete your purchase.
We will not add optional extras to your order without your consent.
5. Placing an order
When you place an order, you are making an offer to purchase the products selected.
We will normally confirm receipt of your order by email.
A contract is formed when we accept your order.
We may need to cancel an order if, for example, a product is unavailable, there is an obvious pricing error, or we are unable to fulfil a personalised request.
If we cancel an order after you have paid, we will refund the amount you paid for the cancelled order.
6. Payment
Payment must be made using the payment methods offered on our website.
You must provide accurate payment and contact information.
Payment may be processed by a third-party payment provider. We do not normally receive or store your full payment card details.
7. Delivery
We aim to dispatch orders within the delivery timeframe stated on the website or provided when you place your order.
Delivery times are estimates unless we have specifically agreed a particular delivery date with you.
If there is an unexpected delay, we will make reasonable efforts to keep you informed.
Unless otherwise agreed, consumer orders will be delivered within the period required by applicable law.
8. Cancellation and returns
Your legal rights depend on the type of product you purchase.
For many products bought online, consumers have a legal right to cancel their order within 14 days of receiving the goods.
However, this right can have exceptions. In particular, certain goods made to the customer's specifications or clearly personalised may be excluded from the statutory cancellation right.
This does not affect your legal rights if goods are faulty, damaged, misdescribed or otherwise do not comply with your legal consumer rights.
Please see our Returns and Refunds Policy for full details of how to request a return, cancellation or refund.
9. Faulty or incorrect products
We want you to be happy with your purchase.
If your product arrives damaged, faulty, incorrect or significantly different from its description, please contact us as soon as reasonably possible.
Your statutory consumer rights are not affected by these Terms.
We will deal with eligible problems in accordance with applicable UK consumer law.
10. Intellectual property
Unless otherwise stated, the content of this website, including our designs, photographs, graphics, logos, text and branding, belongs to Hoot Craft or is used with permission.
You may view and use the website for your personal, non-commercial purposes.
You must not reproduce, sell, modify or distribute our content without our written permission.
11. Customer-submitted content
If you provide photographs, artwork, text or other material for a personalised product, you confirm that you have the necessary rights and permissions to allow us to use it for the purpose of fulfilling your order.
You must not submit material that infringes another person's copyright, trade mark, privacy rights or other legal rights.
You remain responsible for the content you provide.
12. Website availability
We try to keep the website available and accurate, but we cannot guarantee that it will always be available or free from errors.
We may update, change or temporarily suspend parts of the website when reasonably necessary.
Nothing in these Terms limits any legal rights or liability that cannot legally be excluded or limited.
13. Our liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms affects your statutory consumer rights or our legal responsibility for matters such as defective goods, fraud, or death or personal injury caused by negligence.
Where the law allows liability to be limited, we will only limit it to a reasonable extent permitted by law.
14. Privacy and cookies
We process personal information in accordance with our Privacy Policy.
Our website may use cookies and similar technologies. Where required, we will ask for your consent before using non-essential cookies.
Please see our Privacy Policy and Cookie Policy for more information.
15. Changes to these Terms
We may update these Terms from time to time.
The version applying to your order will be the version in force when you place that order.
Any changes will be posted on this page with an updated date.
16. Complaints
If you have a question, problem or complaint, please contact us first so that we have an opportunity to resolve it.
Email:
We will try to respond and resolve complaints fairly and promptly.
17. Governing law
These Terms are governed by the law of England and Wales, unless another law is required to apply by applicable consumer protection legislation.
If you are a consumer, you will retain any mandatory rights you have under the laws that apply to you.
18. Contact
If you have any questions about these Terms or an order, please contact:
Hoot Craft
3a Rosemary House
Lanwades Business Park
Kentford
Newmarket
CB8 7DN