Hoot Craft – Privacy Policy
Last updated: 13 September 2026
Hoot Craft respects your privacy. This Privacy Policy explains what personal information we collect, why we collect it and how we use it.
1. Who we are
Hoot Craft is a sole trader business.
Business address: 3a Rosemary House, Lanwades Business Park, Kentford, Newmarket, CB8 7DN
Email:
2. What information we collect
When you use our website or place an order, we may collect information such as:
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your name;
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delivery and billing address;
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email address;
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telephone number;
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order and payment information;
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personalised information you provide for your order; and
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information about how you use our website, including cookies.
We only ask for information that we reasonably need to provide our products and services.
3. How we use your information
We use your information to:
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process and deliver your orders;
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communicate with you about your orders;
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deal with questions, returns and complaints;
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process payments;
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improve our website and services;
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comply with our legal and accounting obligations; and
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send marketing messages where you have agreed to receive them.
We do not sell your personal information.
4. Payment information
Payments may be processed securely by a third-party payment provider.
We do not normally store your full payment card details.
5. Who we share information with
We may share necessary information with trusted service providers who help us run the business, such as:
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payment providers;
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delivery and postal companies;
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website hosting and technology providers;
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email or communication providers; and
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accountants or other professional advisers where necessary.
We only share information where there is a legitimate reason to do so.
We may also provide information where we are legally required to do so.
6. How long we keep your information
We keep personal information only for as long as reasonably necessary.
Some information, such as order and financial records, may need to be kept for longer to meet legal and accounting requirements.
7. Your rights
Under UK data protection law, you may have rights including the right to:
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ask what personal information we hold about you;
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ask us to correct inaccurate information;
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ask us to delete information in certain circumstances;
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object to certain uses of your information;
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ask us to restrict how we use your information; and
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withdraw your consent where we rely on consent.
To exercise your rights, contact us using the details below.
8. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to work. Other cookies, such as analytics or advertising cookies, may require your consent.
You can manage your cookie preferences through our website's cookie settings.
9. Keeping your information secure
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.
However, no internet transmission or storage system can be guaranteed to be completely secure.
10. Changes to this policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this page with the date it was updated.
11. Contact us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Hoot Craft
3a Rosemary House
Lanwades Business Park
Kentford
Newmarket
CB8 7DN
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled correctly.